Failed Payment Transaction?

What to do if you paid money but did not get the crystals, premium account or gold box supply?

Unfortunately, sometimes you pay for goods (Crystals, Premium accounts, Gold box supplies) but they do not appear in your account. This is often due to a result of problems with the payment providers.
But don’t worry! You have not lost your money, in most cases, this problem can be resolved quickly.

Wait a few hours after making the payment before reporting the problem, because payments can take some time (especially if you pay using SMS).

If your Crystals have still not appeared, just fill in this form and submit.

Describe the problem in as much detail, while as simple as possible. A better description will lead to faster processing of the problem.

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