The main subjects of player complaints is loss of their account (theft), and loss of crystals. If it's happened to you, there is no need to panic! Fill in the Application for account return with your answers and the customer service will get in touch with you shortly after it.
- If you lost access to more than one accounts, you need to fill in several forms, one for each account.
- If you didn't receive an email several days after sending the form, check your Spam/Junk folder.
- Just fill in the form. No need to create topics on forum or Help Site with the title "My account got hacked!"
- Do not share your password with anyone! The administration will never ask you for your password!
Customer support service by UserEcho