Container issue
I lost 2 ultra containers from the weekend quest and 1 container from the battle pass. Is there any way to get them back? I 3500 crystals from 1 ultra container and 3500 crystals from regular container.
Answer
Hi, so sad to hear that!
You should normally restart the game to fix this issue or wait for the servers to restart (which happens daily at 2 UTC). If both don't help, please try finding it from other versions of the game (Missing: HTML5 client).
At last, if you can't find them despite those efforts, please contact our active Technical Support team via this nice little form. For any more information, here. Good luck!
I lost 1 Augment from the challenge and 1 cold resistance module from container. I have restarted many times and never got them
Customer support service by UserEcho
Hi, so sad to hear that!
You should normally restart the game to fix this issue or wait for the servers to restart (which happens daily at 2 UTC). If both don't help, please try finding it from other versions of the game (Missing: HTML5 client).
At last, if you can't find them despite those efforts, please contact our active Technical Support team via this nice little form. For any more information, here. Good luck!