Under review

Can't Enter the Game with Flash nor HTML5

Liliana 9 months ago updated by Adab (Moderator) 9 months ago 3

I was about to enter a battle (not MM) and the screen wouldn't finish loading, so I closed the Flash client and entered again. It won't finish loading, so I closed the client again and entered through the HTML5 client - same thing. I tried the same thing from the website - again, same thing.

This is the 2nd time that this is happening to me. In the previous occasion (a few days ago) I was able to enter only after the server restarted. I also restarted my PC, but nothing helped.

I am currently trying to log in through the mobile version, and it won't finish loading.

I was wondering if I could get an answer on how I can log in because I need to complete my daily missions and earn enough stars so I won't have to earn extra tomorrow.

Under review


Your problem is most likely because of your internet connection, specifically because the same issue happens with all versions of the game, and not just one. I would recommend restarting your Wi-Fi connection, and let us know if this helps.

Hope this helps!

Unfortunately, this is not a connection problem. I can tell because I was able to log in to my other accounts without any problems whatsoever, except for this very one.

Hi, please try clearing cache (Client/Browser) or reinstalling the game and let us know if that helps. If the problem persists, please contact Tech Support using this form.