+1
Problem solved

HTML5 client just gray screen

SerialKiller 3 months ago updated by adab_online (Moderator) 2 months ago 3

For the first time I wanted to run the html5 client but it won't load, stuck on a gray screen like this:

I also see no internet activity while the client is open. I think that's the case. But my internet seems fine

Answer

Answer
Problem solved

Hello!

Please attempt to clear your cache, it should fix your problem and allow you to play.

This article can help you do so.

Hope this helps!

Answer
Problem solved

Hello!

Please attempt to clear your cache, it should fix your problem and allow you to play.

This article can help you do so.

Hope this helps!

Thanks for your help

Unfortunately it didn't work.

I think there is something wrong with my internet connection(Specifically, the ports)

Could you please tell me how can I check if the ports are blocked? I'm not sure if the HTML5 ports are different from the flash version but I run the flash version without any problem with a <50 ping which seems fine.

Thanks in advance.

Hi, did you try reinstalling it? Or, restarting your modem/router?

To check which ports are blocked, this article should be helpful; however, I recommend you to please contact Technical Support using this form about it if this problem persists, it is not very likely to be caused due to port closures.