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Problem solved

Lost password and e-mail address related to an account

julfa16 6 months ago updated by adab_online (Moderator) 6 months ago 1

Please... i lost my email linked to the account julfa19... and my password... and I really want to play on that account... I have a bigger account julfa16 so I am not lying... please answer and help me change my password and get my account back

Answer

Answer
Problem solved

Hi!

If you forgot your account's password, please contact our Technical Support team using this form (More info). However, since your account is linked to an e-mail address, simply contact them using the form telling that you have forgotten which e-mail address you've linked to your account, and you will be given access to it if it's truly yours; then, you can easily change the password from the game's settings area according to your choice.


What to do if I forgot my password / email address?

Answer
Problem solved

Hi!

If you forgot your account's password, please contact our Technical Support team using this form (More info). However, since your account is linked to an e-mail address, simply contact them using the form telling that you have forgotten which e-mail address you've linked to your account, and you will be given access to it if it's truly yours; then, you can easily change the password from the game's settings area according to your choice.


What to do if I forgot my password / email address?