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Problem solved

Random Disconnection

CommieSpy 2 years ago • updated by Jay (Administrator) 2 years ago • 0

Dear Tanki Online Team,

I've recently rejoined the Tanki Online community, and I've noticed a glaring issue. Whilst in a match, my screen will suddenly go to the loading screen as if I had refreshed the tab. I know it isn't my Wi-Fi connection, as I have a rather strong internet. I'm almost certain it isn't someone hacking my account, as I've taken precautions to secure my account. I have even adjusted all settings in an effort to end the issue, but nothing has worked. If I could get a response, I'd be more than grateful.

Thank you,

Sincerely, CommieSpy

Answer

+1
Answer
Problem solved
Jay (Administrator) 2 years ago

Are you playing on client or browser?

Please try to clear your browser's cache.

For client, follow the procedure below.

  1. Uninstall the game client.
  2. Go to: %APPDATA%/../Roaming/TankiOnline
  3. Delete "Local Store" folder.
  4. Re-install the game client.
+1
Answer
Problem solved
Jay (Administrator) 2 years ago

Are you playing on client or browser?

Please try to clear your browser's cache.

For client, follow the procedure below.

  1. Uninstall the game client.
  2. Go to: %APPDATA%/../Roaming/TankiOnline
  3. Delete "Local Store" folder.
  4. Re-install the game client.

Customer support service by UserEcho