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Crystals are not given upon Request, you must earn them in-game by playing Battles, taking part in Events, by winning various Contests, etc or by simply purchasing the Crystals for Real Money.
Customer support service by UserEcho
It is not possible.
Crystals are not given upon Request, you must earn them in-game by playing Battles, taking part in Events, by winning various Contests, etc or by simply purchasing the Crystals for Real Money.