Change your account's password and try again. Please read: How to change my password / email address
If that doesn't work, try testing your internet speed here: http://www.speedtest.net/. I believe that a minimum of 3MB's per second is recommended for most online games. If you're getting less than that, try some of these tips: - If you're using WiFi, move closer to the Wireless access point (router).- If you're using WiFi and the above tip doesn't help, connect using a wired (Ethernet) connection.- Reboot your modem/router.- Upgrade your internet (contact ISP to do this).
However, if you're internet meets the minimum recommendation, the only thing left that might help is uninstalling and reinstalling Adobe Flash Player. Another thing you can do is to run the game via Standalone Flash Player to check if there are any improvements.
Customer support service by UserEcho