Hello Moderator, I had the same issue again yesterday evening 29 July 2016, I sent an email to firstname.lastname@example.org, please find below my email and the unprofessional response I got back from customer services.
At 19:09 today Server EN2 game CTF I went into garage to purchase 51 double damage, when I came out of the garage I noticed that you had taken the crystals for the double damage but did not give me 51 double damage. I then went back into the garage to purchase 21 double damage and again you had taken my crystals and did not give me the double damage. Total 3600 crystals you have taken and not given me double damage in return.
Please refund me the 3600 crystals as I always pay for my crystals, I am disappointed that this has happened and expect you to resolve this matter as soon as possible thank you.
Customer Services Reply
Hello! Double Power was added correctly.
I pay for my crystals and do expect such an unprofessional reply.
i had same problem, bought MK6 Ares and the system take my crystals but i'm still with Ares MK5 :(
Wrote email to email@example.com and they told me that last time i am bought MK5 :) hahahaha
What is that??? I'll stop play this game forever. That's not fare. This crystals are saved too hard and when i want to buy something in the garage my cry are stolen for nothing :(
Hey, unfortunately, we cannot help you with this problem. Only our Technical Support team at firstname.lastname@example.org can. If you like, you could contact them again using this form, but make sure you explain everything in details, and as clearly as possible, with proofs if available. Also, please try to confirm that you actually bought the Mk6 modification level for Ares, maybe it could be that you have spent those crystals on some other hull (or any other thing).
Customer support service by UserEcho