Please try clearing your client's cache, you can learn how to do so here.
I have the same problem but at the beginning of the game. everytime i attempt to play the game It just puts me on a grey screen and it never plays the loading screen its just stuck on that screen, i had this problem for the past 2 years and never got to play the game because of that and i think i would like that problem fixed now
Hey, please try clearing cache (Browser/Client) or check your internet connection.
If nothing works, please provide a screengrab or video recording if
possible so we could further forward the issue and try helping you at
The grey screen problem still exists in HTML5 version. I have been trying to play the game for a long time now. I tried clearing browser cache, opening through fix.tankionline.com, and reloading the game. It just doesn't work. Do you have any other ideas?
Hi, is your video card(s) quite old? Please try changing screen resolution and let us know if that helps.
In fact, my video card is old but it can handle the game pretty well. I changed screen resolutoin but it still shows the grey screen or it shows an error message that goes as: Aw,Snap.
Customer support service by UserEcho