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Answered

Recovering Account Not Linked To Email

RainbowsForever 5 years ago updated by Regency 11 months ago 6

I have a friend who didn't connect his account to his email, but wants to get back into the game. However, he's forgotten his password to his account. Is there any way to verify that he's him and to recover the account?


Also, I have no idea how to get back to this post, so that might also be helpful to know. Assuming I can get back.

Answer

+1
Answer
Answered

Your friend has to contact help@tankionline.com and tell them he's forgotten his password. After that he just needs to follow the instructions (sent by TechSupport).

GOOD, I'M SATISFIED

Thanks!

Satisfaction mark by RainbowsForever 5 years ago
+1
Answer
Answered

Your friend has to contact help@tankionline.com and tell them he's forgotten his password. After that he just needs to follow the instructions (sent by TechSupport).

I have submitted a form 3 times and tanki's tech support sends me a link and it brings me back to the application form

Hello,

Are you sure you confirm the application sent to your e-mail immediately after you finished up the form? In this cases when it bring you back to the application form, it happens when it takes you too long to click the link sent to you in your e-mail.

But, if it still doesn't work, try another valid e-mail address and come back here.

i tried changing my email because i forgot it while someone else was trying to use my account, so i rushed to the forums to submit the report thing, i did it, but after 24 hours of stress hoping that the person on my account doesnt ruin my life, they respond " Unfortunately, the account information you have provided is incorrect. Account return is impossible. " when i even gave proof that its my account and was willing to screen share my screen because i was so scared, now i cant even play because every time the person joins and kicks me out the game. thanks for wasting 2 years of my life tanki community.

Hey, if someone else is accessing your account, simply change the password of both your e-mail (the one linked to your Tanki Online account) and Tanki Online account. This will stop them.

Hello, 

Are you sure that you answered correctly to the questions? If you any proof or money transaction you should show it. By the way if you manag to connect make sure he didn't link your accpunt to his social media - It's on settings down "change email/password" just unlike it ASAP, otherwise he will be able to enter on your account, it doesn't matter how much password you change your password if his/her social media is still  linked.