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I never got a response after i reported a payment problem

PIDOCAT 4 years ago • updated by SHOAIB.ZAFAR 3 years ago 5
I never got the crystals that i paid for, and when i sent the payment report tanki said that they will investigate the problem and add the missing crystals after they investigate the problem but its been almost 2 days and i still havent got the missing crystals.

Answer

Answer
Answered
They are very busy, and two days is very little time. They will indeed get to it and handle your issue, please be patient.
Answer
Answered
They are very busy, and two days is very little time. They will indeed get to it and handle your issue, please be patient.

It has been at least two weeks, for me. It must be the Christmas season.

I have been blocked for more than a year. I find it unreasonable that they want a pdf of my bank account statement. NO one has contacted me, even AFTER sending the pdf document. I have missed Christmas, and now am missing Tanki Birthday. This is so very frustrating and quite a let down.

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Please try to contact the Customer Care Service (help@tankionline.com) again.