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Account Banned due to Paypal refund

Three 9 months ago • updated by Sia (Moderator) 9 months ago 1

so basically on the 3rd of november a hacker got into my tanki online account as well as paypal account. I think he went on my paypal first then saw transactions to tanki and figured out my password. He mad 2 purchases of 750k crystals and spent my money. I figured this out and went to paypal and changed my password as well as report these 2 unauthorised transactions. The next day i get a refund and im happy i got my money back. 3 days later my account is banned due to fraud . Why? I messaged help@tankionline.com but they keep saying that i commited fraud. I havent done anything wrong. Can you help me get my account back as ive spent alot of money in this game ?

Answer

Answer
Answered

Hello,
We cannot help you in this case, only TechSupport deals with account returns. So you can contact them again using this form and explain everything as detailed as possible. Good luck.

Answer
Answered

Hello,
We cannot help you in this case, only TechSupport deals with account returns. So you can contact them again using this form and explain everything as detailed as possible. Good luck.