0
Answered

Polygon an hours match!!!!

proshihab209 3 years ago • updated by SHOAIB.ZAFAR 3 years ago 2
I played an HOURS match and i used all my supplies and i was first, then when it came to zero, the game never finished which i was very annoyed with. I hope you do understand how i am feeling after i played a long match and a game which i had to quit at the end. So i want you to fix this bug. I WANT MY CRYSTALS NOW!!!!

Answer

Answer
Answered
When you encounter this issue, you firstly need to take two screenshots of your entire screen while holding the “Tab” button on your keyboard so as to show the battle stats. Proceed to take these two images, and send them in an e-mail to help@tankionline.com titled, “Glitched Timer”. Include a link to the battle if possible, and then should they be able to, they can come and end the battle. Upon sending the e-mail you will receive a ticket number, this alerts you that your message has been received. Do not send any additional e-mails! Sending additional e-mails will only slow the process and create confusion. Be patient, and await Tech Support’s help. If you are forced to leave the battle before the timer is fixed, you will be reimbursed for your spent time according to the battle fund and your score.
Answer
Answered
When you encounter this issue, you firstly need to take two screenshots of your entire screen while holding the “Tab” button on your keyboard so as to show the battle stats. Proceed to take these two images, and send them in an e-mail to help@tankionline.com titled, “Glitched Timer”. Include a link to the battle if possible, and then should they be able to, they can come and end the battle. Upon sending the e-mail you will receive a ticket number, this alerts you that your message has been received. Do not send any additional e-mails! Sending additional e-mails will only slow the process and create confusion. Be patient, and await Tech Support’s help. If you are forced to leave the battle before the timer is fixed, you will be reimbursed for your spent time according to the battle fund and your score.
+1
Hello there,

I am sorry for your lose, I suggest you to take proof [in form of screenshots or video] whenever that kind of situation happens. So you can then give proof and demand what is yours.