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Answered

Prepid Master Card not working?

C-O-O-L-G-U-Y 3 years ago • updated by Sia (Administrator) 2 years ago 1
I have a 25$ Prepaid MasterCard and Im having problems with purchasing crystals with it at the moment. I have bought crystals before using the exact same method and it has worked out successfully. However Im having problems this time. Whenever I try to purchase crystals it gives me an error with red font saying "Please contact your credit card company for balance". I have logged in to the giftcard website and it says that I still have the full 25$. I am 100% sure that I did everything correctly but it is not working for some reason. I contacted help@tanki and they said "contact your credit card company to check your balance". I did not find this useful at all -_- Anyways I have no idea what to do right now. I intended to buy crystals before the May Day sale. And apparently my balance is 0$ because it wont even let me buy the 2$ crystal package. Once again im sure that I have done everything correctly and its not like I mixec up the cards or anything. The only thought I have right now is that the cashier didn't activate it, which I am almost certain he did. Any help is much appreciated

Answer

Answer
Answered

Hello,
You should contact MasterCard technical support.

Answer
Answered

Hello,
You should contact MasterCard technical support.