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Answered

double crystal card did not double

haha1haha 2 years ago • updated by gooddaylcwan 1 year ago 3

Hi, I received a Double crystal card today and purchase crystal about 4 hours later. I paid USD3.99 for 20k crystal + 3 days Premium account + 15 supplies but my only increase by 20,000. Why it don't increase by 40,000?


5 minutes later I paid again USD19.99 for 60K+30K crystal. Again I only receive 90k crystal. SInce I have Double crystal card, why I did not receive 180k crystal?


I reply to m y email confirmation of my purchase "Confirmation of Your Payment to tankionline.com EU" but my email was return.


Please help. As I need the crystals to buy a Kit that last for 2 days.

Answer

+1
Answer
Answered

Double Crystals Card doesn't apply on Special Offers.

If you're using a Double Crystal Card, your bonus crystals are included in the item's description for your convenience.


Green: Original package

Red: With DCC

+1
Answer
Answered

Double Crystals Card doesn't apply on Special Offers.

If you're using a Double Crystal Card, your bonus crystals are included in the item's description for your convenience.


Green: Original package

Red: With DCC

Thank you SHOAIB. But there will be no confusion if during the time of purchase there is an clear indication on the screen like what you are showing me now.

+1

Actually, we have updated the system. You don't need to calculate anything, the system do all the calculation for you and you'll only see the crystals/bonus that you will actually receive upon purchasing that package.