0
Answered

Supplies not addded

turklondon 3 years ago • updated 3 years ago 3

Hello Moderator, I had the same issue again yesterday evening 29 July 2016, I sent an email to help@tankionline.com, please find below my email and the unprofessional response I got back from customer services.


MY EMAIL

Dear Tanki,

At 19:09 today Server EN2 game CTF I went into garage to purchase 51 double damage, when I came out of the garage I noticed that you had taken the crystals for the double damage but did not give me 51 double damage. I then went back into the garage to purchase 21 double damage and again you had taken my crystals and did not give me the double damage. Total 3600 crystals you have taken and not given me double damage in return.

Please refund me the 3600 crystals as I always pay for my crystals, I am disappointed that this has happened and expect you to resolve this matter as soon as possible thank you.

Username: turklondon


Customer Services Reply

Hello!
Double Power was added correctly.


I pay for my crystals and do expect such an unprofessional reply.




Answer

+1
Answer
Answered

I am sorry, but only the technical support can assist in that case. I would suggest you to attach some screenshots as a proof.

BAD, I'M UNSATISFIED

How can I predict when its going to happen again, this happens randomly! so each and every time I have to purchase double power I have to video it ?? this makes no sence.

Satisfaction mark by turklondon 3 years ago
+1
Answer
Answered

I am sorry, but only the technical support can assist in that case. I would suggest you to attach some screenshots as a proof.

-1

I see no problem. If you want to complain about Tech Support's work, you can use link they provide with every reply.

there is a problem, this has happened on more than one occasion, I have clicked on the link and no action taken by tech support.