0
Answered

Premium Account

BAUXYZ 2 years ago • updated by Sia (Administrator) 4 days ago 9

this morning i was notified of a premium account expired , was not true as should have expired august 30 2016 , in doubt , i renew it as you can see in my today payment , are you going to credit the extra payment ?Appreciate a quick reply

Answer

+1
Answer
Answered

Yes we are aware of the problem and the game developers are working hard to find the reason of the issue and fixing it. Don't worry, you will get what you deserve. For more information, please visit: http://tankionline.com/en/2016/07/issues-with-premium-accounts-work-in-progress/

We apologize for any inconvenience and thank you for your patience.
And there are premium account and double battle fund as a compensation to make it up to you, click here for more info.

+1
Answer
Answered

Yes we are aware of the problem and the game developers are working hard to find the reason of the issue and fixing it. Don't worry, you will get what you deserve. For more information, please visit: http://tankionline.com/en/2016/07/issues-with-premium-accounts-work-in-progress/

We apologize for any inconvenience and thank you for your patience.
And there are premium account and double battle fund as a compensation to make it up to you, click here for more info.

ok thanks , i will check if my premium account will be extended 3 months more !!

+1

Hello,

In a identical way to Bauxyz_online, I received a notification saying that my premium account in expired; nevertheless my 28€ payment for 90 days of premium account dates June 19th, 2016;

Could you intervene on the restoring of my premium account?

Cordially

Hi, if your premium time is not restored, please contact help@tankionline.com.

+1

ok was extended for 6 month as per my double payment

+1

Thank you to you and the game developers which solved my / this problem

i am also with this problem. My premium account expired at 2 December,2018 as it was supposed to expire at 5 December,2018. Please solve. Give back my 3 days of premium. Hope you will solve the problem.

BUET








Greetings,
You need to contact help@tankionline.com if you want to recover an account.  
Read more here: How to write to TechSupport?