0
Answered

as contact the payment support system ?

FranGamer158 2 years ago • updated by SHOAIB.ZAFAR 2 years ago 1

Answer

+1
Answer
Answered

What to do if you paid the money but did not get the crystals~

Unfortunately, sometimes you pay for crystals but they do not appear in your account. This is often as a result of problems with the payment aggregator.

Don’t worry! You have not lost your money, in most situations this problem can be resolved quickly! If you have paid for crystals using any payment method except SMS, you can contact customer support of the payment system you used to determine your payment’s status and correct it if necessary.

With some payment systems it may take some time (about 1-2 hours) to confirm the transaction (especially with SMS). Verification of your financial information for security purposes may also delay this process.

If your crystals have still not appeared, follow the steps below to help you get your crystals~


**Under no circumstances should you tell anyone on the forum your password, account numbers, phone numbers or any other confidential information. Exclusions are bug reports from the Payment section or emails sent to help@tankionline.com.

1) Click on the Buy button, which can be found near your current crystals
Posted Image

2) Click on the Report button, in the lower right
Posted Image

3) Fill in all the blank fields in the pop up window with true and valid information


If you selected “Other” in the Payment system, kindly specify it in the “Comments”.

Describe the problem in as much detail and as simply as possible. A better description will lead to a faster resolution of the problem.

+1
Answer
Answered

What to do if you paid the money but did not get the crystals~

Unfortunately, sometimes you pay for crystals but they do not appear in your account. This is often as a result of problems with the payment aggregator.

Don’t worry! You have not lost your money, in most situations this problem can be resolved quickly! If you have paid for crystals using any payment method except SMS, you can contact customer support of the payment system you used to determine your payment’s status and correct it if necessary.

With some payment systems it may take some time (about 1-2 hours) to confirm the transaction (especially with SMS). Verification of your financial information for security purposes may also delay this process.

If your crystals have still not appeared, follow the steps below to help you get your crystals~


**Under no circumstances should you tell anyone on the forum your password, account numbers, phone numbers or any other confidential information. Exclusions are bug reports from the Payment section or emails sent to help@tankionline.com.

1) Click on the Buy button, which can be found near your current crystals
Posted Image

2) Click on the Report button, in the lower right
Posted Image

3) Fill in all the blank fields in the pop up window with true and valid information


If you selected “Other” in the Payment system, kindly specify it in the “Comments”.

Describe the problem in as much detail and as simply as possible. A better description will lead to a faster resolution of the problem.